Think of IMS as your organization's Response Center
TransPar’s Incident Management System (IMS) is the only incident tracking system created by student transportation professionals, for student transportation professionals. IMS allows users to track, tabulate, resolve, and follow-up on daily incidents affecting the students you transport.At its core, IMS is a communication tool. Our system provides critical insight into student referrals and disciplinary concerns, accident resolution, driver compliments and complaints, and customer service incidents to ensure that information is being communicated efficiently and effectively across your student transportation department and to school district leadership.
Customer Service is Critical
“Customer Service” is challenging to quantify but remains a key component of a successful student transportation operation. IMS empowers users to create a more operationally efficient, safe, and responsible system for our most important customers: the students and communities we serve.
No Concern Unanswered
TransPar’s user-friendly IMS affords clients the ease of knowing that no student-related issue or customer service concern is going unanswered, thus creating time and capacity within the department to focus on other critical issues relating to operational success.
Ongoing Analysis Leads to Long-Term Success
IMS allows users to eliminate easily misplaced or overlooked pen and paper notes and replace them with a comprehensive system that provides key metrics pertaining to customer service. Our customizable system allows transportation leadership to identify trends and to develop a long-term plan for success.
You have a transportation challenge.
TransPar's IMS software is the solution.
Completing the form below puts you one step closer to solving your transportation system's customer service and safety issues - all in one fully-integrated system.
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